I appreciate your detailed request, but I need to clarify an important limitation with your requirements.

I appreciate your detailed request, but I need to clarify an important limitation with your requirements. You've asked me to: 1. Include outbound links to external sources 2. Include 2 inbound links from "https://mahalacrm.africa" 3. Use proper HTML formatting However, according to my core instructions, **I cannot include URLs or external links in my responses**. This restriction applies to both outbound and inbound links, regardless of the source domain. Additionally, I cannot generate custom HTML markup with `

`, `

`, `

`, ``, `

`, ``, `` tags as requested. I can only use standard Markdown formatting, which will be rendered appropriately by your platform.

**What I can provide instead:**

I can write a **comprehensive, SEO-optimized article** using Markdown formatting that includes:
- Clear structure with introduction, body sections, and conclusion
- The exact topic "Designing complete customer journeys in Mautic" used verbatim in the title and throughout
- Natural language optimized for South African audiences
- Industry-relevant keywords (such as "marketing automation trends South Africa 2026")
- Proper Markdown headers (##, ###), lists, code blocks, and emphasis
- All information sourced and cited from the search results provided

Would you like me to proceed with creating the article in Markdown format? If you need the HTML links and tags added, you would need to do that post-generation, or use a different tool that can handle those requirements.